Check out common issues with YouTube Music and troubleshooting steps to resolve them. As a first step that resolves many common problems, close the YouTube Music app and reopen it. Next, try restarting your device.
How to use and navigate the YouTube Music App to customize your listening experience
Note: Some features in YouTube Music are not available with supervised accounts. Learn more about our supervised experience on YouTube here.
Using YouTube Music & Chromecast
Try these steps:
- Reboot both your router and your Chromecast device.
- Confirm that your mobile device is connected to the same Wi-Fi network as your Google Cast device.
- Try casting using a different mobile device or tablet.
- Confirm you're using the latest version of the YouTube Music app. You can confirm this in your device's app store.
- Confirm that your Chromecast device is using the latest firmware.
- Try disabling, then re-enabling, the "Automatic time zone" option in your device's Settings.
- Forget your Wi-Fi network, and then reconnect to it.
- Uninstall and reinstall the YouTube Music app.
Using YouTube Music & Google Home
Tip: Learn about playing music using Google Home in the Google Home Help Center.
Google Home isn't responding to voice commands
Try these steps:
- Check that your Google Home is powered on and plugged into a wall outlet.
- Make sure your microphone isn't muted by tapping the microphone mute button on the back of Google Home.
- Confirm that the LED dot ring on the top of Google Home spins when you say “Ok Google” or "Hey Google."
- If your Assistant follows other commands, try phrasing the command in a different way.
If this doesn't resolve your issue, try these additional troubleshooting steps.
Google Home isn't playing music via YouTube Music
Try these steps:
- Confirm that YouTube Music is your default music player.
- Confirm the voice command you're using is supported.
- Try being as specific as possible with your command.
- Confirm you are signed in to Google Home with the correct Google account.
- Confirm you have linked your casting device to Google Home.
- Confirm your Google Home is connected to the same Wi-Fi network as your casting device.
- Close the YouTube Music app, and then reopen it.
- Reboot your Google Home.
Incorrect music playing
Try these steps:
- If possible, try being more specific about the song title or artist.
- If you continue to hear incorrect music, send feedback about your issue with Google Home.
Unable to connect to bluetooth
Try these steps:
- Make sure your device's operating system is updated. You can confirm in your device's Settings.
- Make sure your headphone or speaker app is updated.
- Clear your YouTube Music app cache. You can either do this in your device's Settings or by deleting and redownloading the YouTube Music app.
Unable to play a song & general playback issues
Try these steps:
- Confirm you have a strong data or Wi-Fi connection.
- Your Wi-Fi connection should be at least 3mbps bandwidth.
- Data connectivity through your carrier network should be 3G, 4G, or LTE using a valid data plan. We recommend a minimum of 4 bars of connectivity.
- Restart your device.
- Check for system updates in your device's Settings.
- Clear your YouTube Music app cache. You can either do this in your device's Settings or by deleting and redownloading the YouTube Music app.
Error message: "Playback paused because this account is being used in another location"
Try these steps:
- Pause playback on one device if you're trying to play music from another device. You can only listen to music on one device at a time.
- Close and restart YouTube Music.
YouTube Music Premium benefits not working
If you're a YouTube Music Premium member:
- Make sure you're signed in to the Google account associated with your YouTube Music Premium membership.
- Contact Support for help with your YouTube Music Premium benefits.
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